Cookie Policy

1. What are cookies?

Cookies are small text files that are placed on your device when you visit a website. Cookies allow a website to recognise your device and store certain information about your preferences or past actions.

Cookies can be first-party cookies (set by DataEagle) or third-party cookies (set by external service providers).

2. Which cookies does DataEagle use?

DataEagle uses cookies and similar technologies on its public website to ensure proper functionality, analyse usage, and improve user experience.

We do not use cookies in the core functionality of the DataEagle customer application, except where explicitly stated below for user experience analysis.

2.1 Strictly necessary cookies

These cookies are essential for the website to function properly. They enable basic features such as page navigation and secure access to the website.

Without these cookies, the website cannot operate correctly.

Legal basis: Legitimate interest (functional necessity)

2.2 Analytics cookies

We use analytics cookies to understand how visitors interact with our website. These cookies help us measure website traffic, usage patterns, and performance so we can improve content and usability.

Analytics data is analysed only in aggregated form. DataEagle does not track individual visitors or create personal profiles.

Analytics cookies may collect technical information such as:

  • IP address (processed by the analytics provider)
  • device type and browser
  • pages visited and interactions

Analytics data may be processed and stored on servers outside the European Union, including in the United States. Where applicable, appropriate safeguards are in place in accordance with EU data protection laws.

Legal basis: Consent

2.3 User experience analytics (Hotjar)

Within the DataEagle customer application, we use Hotjar to better understand how users interact with the interface and to improve usability.

Hotjar may use cookies and similar technologies to collect:

  • interaction data (e.g. navigation behaviour)
  • device information (screen size, browser)
  • country-level location data
  • IP address (processed during the session and stored in de-identified form)

All Hotjar data is collected in a pseudonymised manner. Hotjar acts as a data processor on our behalf and is contractually prohibited from using or selling this data for its own purposes.

Legal basis: Consent

3. What cookies does DataEagle NOT use?

DataEagle does not use:

  • advertising cookies
  • tracking cookies for marketing or profiling
  • cookies for third-party advertising networks
  • cookies that track users across different websites

We do not sell or share cookie data for commercial or marketing purposes.

4. Managing your cookie preferences

When you first visit our website, you are given the option to accept or reject non-essential cookies via our cookie banner.

You can also manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Instructions for managing cookies can be found in your browser's help section.

5. Changes to this Cookie Policy

This Cookie Policy may be updated from time to time to reflect changes in legislation or our use of cookies. The most recent version will always be available on our website.

6. Contact

If you have questions about this Cookie Policy or our use of cookies, you can contact us at:

Support: support@dataeagle.nl